The Service is intended for use by businesses, sole traders, partnerships, and other organisations acting in a professional or commercial capacity. By creating an account, you represent and warrant that you are entering into this Agreement in the course of a business. You must be at least 18 years old and have authority to bind the business entity you represent.
Glitrix provides AI-powered invoice and receipt scanning, data extraction, expense tracking, income recording, expense claims management, team collaboration, and financial reporting for businesses. The Service uses artificial intelligence to extract data from documents you upload. The Service is a tool to assist your business processes. It is not an accounting service, tax advisory service, or regulated financial service.
The Service offers Free, Light (£10/mo), Pro (£19/mo), and Business (£49/mo) plans. Plan availability and pricing may change; current plans are displayed in the app. All fees are in GBP, exclusive of VAT, and payable in advance via our payment provider. Subscriptions auto-renew unless cancelled with 30 days' notice. We may change fees on 60 days' notice; if you reject the new price, you may terminate with a pro-rata refund.
All Subscription Fees are non-refundable. Upon cancellation, you remain liable for fees accrued to the termination date. At our sole discretion, we may issue service credits (not cash refunds) for documented service downtime.
AI and OCR technology is inherently subject to error. No warranty is made that extracted data will be accurate, complete, or error-free. You are solely responsible for reviewing and verifying all extracted data before use, including for tax filings, accounting entries, or regulatory submissions. Glitches in Matrix Limited is not an accountant or tax adviser. Any penalty imposed by HMRC or any authority due to inaccurate submissions is your sole responsibility. Glitches in Matrix Limited has no liability for data submitted to any third party using or derived from the Service.
You must not:
All rights in the Service (software, algorithms, AI models, UI) are owned by Glitches in Matrix Limited. You retain ownership of all data you upload. We will not use your data to train AI models without your consent. We may use aggregated, anonymised usage statistics for product improvement.
You are the Controller and Glitches in Matrix Limited is the Processor for personal data in your uploaded content, under UK GDPR and the Data Protection Act 2018. Sub-processors are listed in our Data Processing Addendum. See our Privacy Policy and Data Processing Addendum for full details.
Nothing limits liability for death/personal injury from negligence, or fraud. Subject to that: neither party is liable for loss of profits, revenue, goodwill, data corruption (beyond reasonable recovery), or indirect/consequential damages. Our total aggregate liability shall not exceed the fees you paid in the 12 months preceding the claim (or £50 for Free plan users). The fees reflect this risk allocation.
You indemnify Glitches in Matrix Limited against claims arising from: your breach of these Terms, unlawful use, third-party IP claims related to your data, and claims from HMRC submissions derived from the Service. We indemnify you against third-party claims that the Service infringes UK intellectual property rights.
Either party may terminate for material breach (30-day cure period) or insolvency. We may suspend access for overdue payment (14 days), security incidents, or legal requirements. You may terminate for convenience on 30 days' notice; no refund of pre-paid fees. On termination, you may export your data within 30 days. Invoice records are retained for 6 years (HMRC requirement).
Neither party is liable for delays caused by events beyond reasonable control (natural disasters, pandemics, cyberattacks, government action, infrastructure failures). Payment obligations are not suspended. If force majeure continues for 60+ days, either party may terminate.